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I'd like to thank you and the entire team at Paul Evert's RV for not only making the buying process enjoyable but for all the extra effort put in by the team to make the experience over the top. As you know we experienced some personal set backs right off the gate and the team at PE really stepped up in every way they could to get us on our feet. I actually feel indebted to the team for having my back and keeping me from missing the family vacation. The Momentum 385 TH has been a great fit for our family. As you know I had been shopping for several years and was fairly tuned in to toy haulers. Interestingly enough I kept coming back to the Momentum and always used it as the measuring stick when comparing other unit. I am so happy I finally brought my wife to look. As you know she only step 2 feet in the door then looked at me and said "this is the one".. You knew where I needed to be with my budget and working with you and Kevin made it easier than I expected. What a fantastic unit, it has exceeded all our expectations, not one minute of buyers remorse. I felt like a tour guide at the RV park, all my neighbor's were very impressed. Tell the whole PERV team thank you on behalf of the Hamilton's...
Chris from Wa
Our experience with Paul Evert's RV was a great experience. Everyone, from sales people, managers, carpet cleaning guy, rv wash guy, delivery guy, walk thru guy, Victoria, and others working in the service area, were always friendly and helpful.
Our 2 days in Quartzsite, even though hectic, was educational and enjoyable, you guys run a 1st class operation in the middle of the desert.
Larry & Lissa
Hi Elizabeth, Louis and I want to thank you ever so much for all your help in getting us an RV dealership that serviced our RV. Also, you went to great lengths to coordinate getting the pictures of the cracked windshield to the proper people who will determine our next step in getting this matter taken care of. You have been a life saver and a real pleasure to work with! Thanks again, Diane.
Louis from LA
My husband and I would like to congratulate you on your Bullhead City store. We purchased a used Motor home from them in November.
We enjoyed dealing with Dave Petit the salesmen very much. He was patient and understanding when we could not at first decide on which RV was right for us. There was no pressure and his knowledgeable advice was very much appreciated.
Bob was infinitely helpful when it came to paying for the RV and we believe that the amount allowed for our trade in RV was fair. As I mentioned, the RV was used and there were a few problems with some of the systems. We were assured that the coach systems would all be in working order and if not would be repaired or replaced. They stood by their word and cheerfully repaired or replaced everything that needed attention to the best of their ability.
Krystle, Marshall, and Robert were really great with the repairs and the walk through. Marshall was our go-to guy with all our technical questions and his knowledge was really appreciated.
Our purchase was about 10 feet longer than our trade in and Dave was very kind and helpful when I took it for a test drive. I was very nervous but he remained calm and reassuring which was so appreciated.
Well, let me conclude by saying we were very pleased with our experience at Paul Evert's RV Country in Bullhead City Arizona.
We will definitely return there when we are ready to "step up" and we highly recommend them to anyone who wants a pleasant, hassle free RV purchase.
Lyn & Dominic from AZ
I wanted to personally thank you for the opportunity to experience RVing. It was a trip full of wonderful memories our family will cherish for a lifetime! This was a first for all of us and we count our blessings for the time we shared together. Thank you for making this trip possible!!
Chris from Ca
I just wanted to let you know how fortunate you are to have Jason and Joe working for you. I have been full timing in one rig or another for 15 years. No one works on my coach but Paul Everts. I had a front tire blow and damaged the step and body in Kentucky and drove all the way to Fresno because l know your staff would fix it right. When I get down because another unplanned repair happens, Jason's humour never fails to make it feel better. This last visit on 11-6-14 was for water damage to a slide out and I braced for a costly repair. I had an entry door latch problem as well and confessed to Jason that I could only afford the slide repair. Jason and Joe was able to fix all my problems...door included within budget! I was pleased at see Joe's pride in the skillful repair to my slide. It is now better than new!
I am a retired Plant Manager and learned early on that the employees are a company's greatest asset. Your crews the best.
Your employees are a reflection of your skills as a manager.
Thank you for a job well done.
Paul from SD
We tried to purchase from Mike Thompson but they were considerably higher in price ($6,000) then Paul Evert RV Country in Fresno CA. We asked salesman at Mike Thompson to meet Paul Evert's quoted price but they claimed it was below dealers price, claimed Paul Evert's would add services charges and fees when we went to purchase, so they would not meet quote. We decided that travel time for us would be close when you looked at traffic to Mike Thompson and no traffic to Paul Evert's plus the $6,000 dollars difference in quote, no brainer, Paul Evert's got our business. Whole deal was done via phone and email our sales person was Corina Martinez & she was great to work with. Deal was as stated no additional fees or service charges. Our coach was ordered it took two months almost to the day from order to delivery.
We picked the coach up next day after we got the call that it had been delivered. Upon arrival the coach was clean, and completely prepped. Our walk through with Christopher was great very detailed and complete. After our walk through was done, he asked if we found any issues, we discovered a few minor issues, biggest was a drivers side window had bad gasket. They informed us that they noticed that the bathroom door had a crack and table had a chip, side table in bedroom was "sharp." We were surprised since our last coach the dealer avoided making repairs and this dealer was finding things to repair. We went back and checked and sure enough those items needed repair, but we had missed them when we did what we thought was thorough inspection. The chip in the table was so small I am not sure I would have even requested repair if I would have found it on my own. Paul Evert RV Country has several camp sites at the dealer that have electric and water for customers. We stayed four days no charge, tried out everything in coach, asked additional question, our service contact was Pat Clyde he was great. Several times we walked into service dept. and asked a question. Pat Clyde, said hey come on I'll show you, walked back to our coach and showed or fixed the issue. Super service from sales, finance and service.
I called service this week wanted to make appointment to pick up the new table and have a few minor fixes dealt with. Pat asked what day we wanted to come, he told me if we needed to change the day just come up and he would take care of us anytime. Pat told us to drive up the night before and stay in their RV park free of charge and stay as long as we need to. As a side note we had full set of extra keys made for the coach made for around $10.00. If you are traveling with pets they are very pet friendly, I cannot believe how welcoming they were to our dogs.
John from Ca
Just wanted to give a compliment to Steve Nelson and the gentleman who was with him in a golf cart at the Daytona GS Rally.
They went out of their way to be helpful to us, and we are grateful!!!
Bob and Linda
Bob & Linda from Fl
It has been my experience, over many years of receiving service on my RV at Paul Evert's RV Country, that Mr Jason Hunt, Service Advisor, represents your company in a most exemplary fashion.
He always presented himself in a professional, helpful and friendly manner. Jason was always knowledgeable about service options, offered suggestions and always seemed to have the customer's well-being in mind. Even though encountering him in the most disadvantaged environment, that of have to spend money to have repairs/service performed on my RV, I always felt comfortable with Jason and his service.
I will always recommend Paul Evert's RV Country to my friends and acquaintances for RV service.
Jerry from CA
I purchased my 97 HR Imperial in Bullhead City, AZ last December. It had some problems so two weeks ago I took it to Paul Evert's in Fresno. The service department was great especially Hank the Service Manager. He worked hard to get my coach repaired and between Bob the GM at Bullhead and Hank they fixed my concerns at no charge to myself. We just took a trip to Sacramento, then to Pismo Beach and back home and we had a fantastic time.
Thanks Hank and Bob. It's nice to be able to say good things about a repair facility rather than just the bad. They earned my business and my respect.
Stephen from CA
Please accept our heartfelt gratitude for the excellent service we recently received at the Fresno, CA facility of Paul Evert's RV Country on April 11, 2011. What started out to be a routine maintenance service of our 2005 Allegro Bus resulted in a major repair of a leakage in the passenger side of the bay area. The entire staff there treated us with consideration during a time which was extremely stressful for us. We have been fulltime RVers for six years and everytime we have needed services at Paul Evert's, we have experienced great treatment. We especially want to thank Chris Arreola and Rod Ploeckelmann for their knowledge, skills, insight, preparedness and professionalism. They are appreciated and are very valuable at what they do. Please see that these two men and the other employees receive and accept our commendation. Also, thanks for the yummy popcorn!
Alex and Connie Pestrello
Alex from SD
We brought our motorhome in to your facility for repairs after it was vandalized at another location. We want to extend our gratitude to two of your employees.
Patrick Clyde, thank you for all the communications between our insurance company(s) and us and for getting the repairs completed as promised.
Rod, who did these actual repairs. You did an excellent job. You are a wonderful fabricator. Out cabinets, headline, and other miscellaneous repairs look original.
You have two exemplary employees. You should be proud to have them in your employment. Thank you again.
Tom from CA
JASON IN SERVICE WAS VERY HELPFUL AND FRIENDLY. HE ALWAYS WOULD CALL ME TO KEEP ME UP TO DATE ON THE REPAIR STATUS OF MY COACH
PAUL from CA
Judy and I sure appreciate you taking the time to show us
around Paul Evert's RV today and the huge layout and your ability to sell RV's. I think in times to come, Paul Everts and Tiffin Motorhomes will be a relationship that will flourish and have long lasting effects on RV's in your part of the state. We certainly want that to happen and we'll do all we can to have Paul Evert's and Tiffin Motorhomes become a great team in central California.
Again, Darrell, thanks for everything and we wish you the very best.
Bob & Judy Tiffin
Bob from AL
Just wanted to drop a line & say HELLO. Our Coleman Mesa pop up is working well! We are @ day 11 on our camping/moving adventure. We learn new things about this camper @ every stop. Thank you all for everything!
Joe from CA
I would like to say that Chris and Hank where great to work with. They installed an oven in our 2006 HR and did a great job-looks like it came from the factory. And took care of some of the other problems. I was very happy with their work.
Javada from WA
I had a horrendous leak on the driver-side door that I had taken to another RV repair facility to have repaired and several hundred dollars later it was still leaking like I left the door open. Paul Evert's repaired the door and a few other things I had on the list well beyond my expectations. The next weekend after the repairs there was a thunderstorm that lasted for hours and no leaks were found. I am very happy with the service provided by the technician and the service writer, Jason.
David from CA
It is our privilege to write this letter of commendation for Jason Hunt, Service Writer at your dealership.
We first met Jason in August of last year when we check in for repairs to our 2010 Holiday Rambler Endeavor. The repairs were necessitated after a wheel broke loose from a trailer being towed toward us on a 2-lane highway. The wheel crossed the center line at a relative speed of over 100mph, bounced up and hit the front of our motorhome just below the driver's location.
The repairs were complicated and took 2 months to complete. During that time we were impressed with Jason's professionalism, interpersonal skills and expertise. We appreciated how he regularly kept us apprised on the progress of the repairs.
Last month we were back at Paul Evert's RV Country for roof and dash A/C and windshield repairs. During the day, as we waiting in the customer lounge, Jason would check in with us periodically and give us updates on how the repairs were going. After the repairs were finished we returned to Monterey.
Unfortunately, the dash A/C still didn't work. Last week, Tom returned the Endeavor to Fresno. Jason expedited a complete examination, which included the cleaning and assembling of the dash A/C system in two days, despite the unplanned nature of the work. On last Tuesday afternoon, he completed the paperwork promptly with a smile and a handshake, telling Tom, "If you ever have a concern or question, don't hesitate to contact us at any time. We're here to help you!"
We can depend on Jason. His accessibility and open and honest manner makes it easy for us to ask questions. He makes us feel comfortable, so that our repair experiences were extremely positive.
Jason's caring interpersonal skills are an asset to your dealership. He is genuinely customer-centered! We will recommend him, without hesitation, to any of our friends who are considering service at Paul Evert's RV Country in the future.
Thomas from CA
Thank you all for making this happen for my mom. She is SOOO happy with the purchase! THANK YOU!
Melissa from Ca
I wanted to take a moment to express my sincere thanks to you and your staff for the wonderful experience that my wife and I had recently.
We purchased a 5th wheel, a Wilderness Advantage, and plan to spend our upcoming retirement years around the state and visiting family.
Darrell Starnes teamed together and worked with us, helping us to find the ideal piece of equipment along with all the bells and whistles, making sure that we left the lot with everything we needed to begin enjoying our 5th wheel right away.
Please pass our appreciation on. My wife and I will take every opportunity to refer our friends & family and will certainly return. Thank you.
We are writing to tell you how much we appreciated the help that Chris, in the service department, was to us in getting our Outback repaired. I am sure that Chris embodies the spirit of Paul Evert RV from the top through each and every employee. Because of Chris we will be back to Paul Evert's RV Country for our next RV purchase. Again, thank you Chris, you were the light at the end of the tunnel.